Recover a program that is not responding
- On the Microsoft Windows Start menu, point to Programs, point to Microsoft Office Tools, and then click Microsoft Office Application Recovery.
- In the Application list, click the program or document that is not responding.
- Do one of the following:
- To attempt to recover the files you were working on, click Recover Application.
- If you just want to close the program, and lose recent changes to the files, click End Application.
- The error that caused the problem can be reported to Microsoft for use in improving future versions of the program. Click Send Error Report or Don't Send.