Recover a program that is not responding

  1. On the Microsoft Windows Start menu, point to Programs, point to Microsoft Office Tools, and then click Microsoft Office Application Recovery.
  2. In the Application list, click the program or document that is not responding.
  3. Do one of the following:
  4. The error that caused the problem can be reported to Microsoft for use in improving future versions of the program. Click Send Error Report or Don't Send.