Connecting Outlook 97 to FTGate

This set-up guide picks up from after you have created the mailbox for the user within FTGate and ensured TCP/IP is installed and working correctly on the machine you are about to set-up. (Note: There are several different revisions of Outlook 97. This guide should help you with all of them. Although the location of some of the fields may vary, the required information remains the same).

If you experience any problems with the TCP/IP set-up on the machine, there is a fault finding test sheet called 'Testing a client connection to FTGate' in this Knowledge base section of our web site.

Open Outlook 97. On the menu bar of Outlook 97, click on Tools | Services – you will see the screen below: 



If the 'Internet mail' service is not installed (listed), you will need to install it, by following the stages below:

 

(If the 'Internet mail' service is installed see the set-up sheet called 'Connecting Outlook 97 to FTGate when the Internet mail service is installed') 

Click 'Add', select Internet mail and click OK



Then you will see the screen below:



I have entered my name in the 'Full name field'.

Next Fill in the other fields

Enter your full email address in the following format user@domainname.com where user is the mailbox name within FTGate for the user you are setting up and domainname.com is your correct, registered domain name.

Internet mail server
– This is the name of the FTGate mail server machine or IP address.

Account name
– this is the mailbox name for this user in FTGate.

Password
– this is the password defined for the mailbox entered above.

 

Click on the 'Advanced Options' button, you will see this screen:



Enter the name of the FTGate machine or IP address in this field. In most cases the incoming and outgoing mail server is the same and if this is the case, this field can be left blank. Click 'OK' to continue.

Next, click on the 'Connection' tab, you will see this screen:



Select the 'Connect using the network' option.

Click 'Apply' and 'OK' to complete the set-up. You will be prompted to close and restart Outlook 97 so the changes can take effect.

It should now be possible to check for new mail on the FTGate server. Press F5 on the keyboard or Click the 'Send and receive' button on the Outlook 97 Tool bar.