Where can I find help with using NetObjects Fusion?

The NetObjects Fusion 5.0 Online guide to tools, services, and resources

The new Online guide provides access to a wide variety of online services and support, helping businesses leverage their Internet investments for higher return. With the Online guide, NetObjects helps its customers at each step of the Web development process as you Start, Plan, Build, Design, Promote, and Grow your site.  To access the Online guide click the Online button on the right side of the control bar.

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 Award-winning guide to NetObjects Fusion

    Building Business Web Sites, included with NetObjects Fusion 5.0, has two parts.  The "Getting Started" is an extended tutorial that leads you through the end-to-end functionality of NetObjects Fusion.  The second part, "Using NetObjects Fusion", covers all functionality of NetObjects Fusion in detail, providing the most thorough reference material for the product.  All the topics in "Using NetObjects Fusion" also appear in online Help.  Building Business Web Sites is provided in .PDF format on the NetObjects Fusion 5.0 Trial CD and can also be downloaded from the support section of the NetObjects Web site.

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Technical support for NetObjects Fusion

As a registered customer of NetObjects, the following forms of support are available to you:

  • WebSupport. As a registered customer you receive free access to NetObjects WebSupport. Getting help is now as close as your nearest browser! You can create support cases, check the status of existing cases, and research old cases. All  support cases will be handled by our support staff within one business day.
     
  • Newsgroups. Our active newsgroups are filled with answers, tips, analysis, and comments from your fellow site designers and developers. All newsgroup postings will be answered within one business day.
    The following newsgroups are available for Fusion 5.0:

    Installation and Configuration
    Exchange questions and information as you get started with NetObjects Fusion.

    General Discussion
    Post all general questions about using NetObjects Fusion for Windows.

    Online Guide
    Answers to questions about the Plan, Design, Build, Promote, and Grow phases of your website.

    Web Design
    Post questions you have about the design of your Web site, including styles, templates, navigation, inserting new (or custom) HTML via Page View and Source View. Also post questions here relating to javascript, Java, ActiveX, Shockwave, audio, video, and other custom scripts.

    Publishing
    Answers to questions about publishing, including FTP, ISPs, directory structures, and security.

    Components
    Information about NetObjects Fusion Components: Ad Banner, Message Board, Dynabuttons, Form Handler, Go Menu, ScreenDoor, and more.

    Third Party Components
    Information about third party components:  ColdFusion Connector, HotMedia, and iCat commerce.

    ASP Components
    Answers to questions about using the ASP Connector components with NetObjects Fusion versions 4.x and 5.0.

    Databases
    A discussion covering all the questions about connecting to external sources, and what NetObjects Fusion does and does not allow in database creation and publishing.

    Actions
    Post questions about using Actions and Behaviors features. Includes CSS, new Fixed and Dynamic Page Layout, and DHTML.
     
  • Telephone. Get 90 days FREE phone support when you registerYou can purchase premium telephone support from 8:00 a.m. to 5:00 p.m. Pacific Time, Monday through Friday. Simply call and have your NetObjects Technical  Support PIN number ready. Inside the United States and Canada, call 1-888-888-8993. Outside the United States and Canada, contact your local reseller or distributor – please  see the NetObjects Web site for listings or call 1-650-482-3963.

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 Online knowledge base containing known issues for NetObjects Fusion

This searchable database on our Web site contains all known issues in NetObjects Fusion 5.0  and previous versions so that you can find more information on problems you might experience with the product.

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