PowWow® Frequently Asked Questions

Version 0.24 - February 16, 2000

PREFACE

This document is intended to answer the most Frequently-Asked Questions (FAQ's) about Tribal Voice's PowWow. This FAQ is a supplement to the program’s built-in online help. The online help is included with PowWow and is named POWWOW.HLP. Help can be obtained from most places in PowWow by pressing the F1 key.

If you have not read the online help, please do so before proceeding. It contains crucial information about installing and configuring PowWow as well as helpful troubleshooting information that can be used to resolve the most commonly asked about technical issues.

NOTE: You can search the FAQ by using your web browser's "Find" function. This is accessed in most web browsers by pressing Ctrl-F.

This FAQ is constantly being updated as new versions of PowWow are released and new questions arise. The most recent public version of this FAQ can always be found on Tribal Voice's web site at http://support.tribal.com/powwow/faq/.

NOTE: Some versions of PowWow cannot join or host PowWow Communities. If you wish to use Communities, you must use a version of PowWow that provides support for Communities. If you wish to use Communities, check with the distributor of your copy of PowWow first to see if they are supported.

Further assistance may be obtained from the distributor of your copy of the software:


Technical support for PowWow is available from powwow-support@tribal.com.

Aryeh Goretsky
 Tech Support

All product names and trademarks mentioned in this document are the trademarks of their respective owners.


REVISION HISTORY

Version 0.24 - 000216 - revised Questions 21, 57, 70, and 72
Version 0.23 - 000215 - revised Questions 16, 28, and 57
Version 0.22 - 000211 - revised Preface, Questions 22, 26, 36, 40, 44, 47, 62, and 67
Version 0.21 - 000209 - revised Preface, Questions 9, 23, 24, 26, 32, 33, 41, 42, 45, 49, 57, 60, 68, and 69, added Question 73
Version 0.20 - 000207 - revised Preface, Questions 4, 5, 20, 21, 25, 26, 60, and 70. and 70, added Questions 71 and 72
Version 0.19 - 000124 - revised Preface, copyright
Version 0.18 - 000121 - revised Preface
Version 0.17 - 000105 - added Question 70
Version 0.16 - 991221 - revised preface
Version 0.15 - 991208 - revised preface, cleaned up naming conventions
Version 0.14 - 991124 - revised preface, Question 68, added Question 69 (thanks Michael and Jim)
Version 0.13 - 991123 - revised preface, added question 68
Version 0.12 - 991111 - added Questions 66 and 67, cleaned up grammar (thanks Dan)
Version 0.11 - 991106 - revised preface, added table of contents, indexed questions, cleaned up HTML
Version 0.10 - 991030 - initial release


TABLE OF CONTENTS

Q1: What is PowWow?
Q2: What should I enter for my e-mail address?
Q3: What should I enter for my password?
Q4: I have forgotten my password. How do I retrieve it?
Q5: How do I change my password?
Q6: How do I change my PowWow Address?
Q7: Can the advertisements in PowWow be disabled?
Q8: How can I advertise in PowWow?
Q9: I cannot log on to the AOL Instant Messenger (AIM) server.
Q10: Can I use PowWow with AOL?
Q11: How do I move a Buddy from one category to another?
Q12: Can I make my visibility different to people in different sections?
Q13: Can I have a Buddy Listed in more than one section?
Q14: How do I alphabetize the Buddy List?
Q15: How to I remove someone from my Buddy list?
Q16: I receive an error message saying "The master configuration page at website could not be loaded. Please contact your product vendor for support as shown in Help.About " What's wrong?
Q17: What is the maximum length of a file that can be transferred?
Q18: Where are downloaded files saved?
Q19: Can I change the default download location?
Q20: How do I find other people with whom to chat?
Q21: Can I run PowWow from behind a firewall?
Q22: Can I run PowWow from behind a proxy server?
Q23: Does PowWow work with Windows 98 Special Edition's Internet Connection Sharing?
Q24: Whom can I contact for further assistance?
Q25: Can I create a link on my home page so people can page me in PowWow?
Q26: Where is PowWow stored on my computer?
Q27: The PowWow setup program reports it cannot find the _SETUP.DLL and _ISRES.DLL files, cannot find a location to store temporary files in, cannot decompress or copy files, or otherwise cannot continue the installation process. What's wrong?
Q28: What are local abbreviations?
Q29: Can the local abbreviations be changed?
Q30: I just revised my local abbreviations file, but PowWow didn't recognize them. What's wrong?
Q31: Is there a maximum number of local abbreviations allowed by PowWow?
Q32: What picture formats can I use for the picture in my personal profile?
Q33: What is the maximum dimensions I can use for the picture in my profile?
Q34: How many people can type together in a Real-time chat?
Q35: What happens if I request a Real-time chat to someone who is talking with more than one person?
Q36: What happens if I request a chat with someone who is talking with eight people, or the combined total of people would exceed nine people?
Q37: Can I remove PowWow at any time?
Q38: How do I remove the PowWow software?
Q39: Can a transcript of instant messages be saved?
Q40: Can I save a transcript of a Personal Communicator chat session?
Q41: How do I switch search engines in PowWow?
Q42: Can I change the search engine(s) used by PowWow?
Q43: What are the do's and don'ts of creating a password?
Q44: Is my account information secure?
Q45: How can I prevent my password from being saved by PowWow?
Q46: Is my AOL AIM and MSN Messenger account information secure?
Q47: Can my conversations be monitored?
Q48: To whom should I report abuse?
Q49: Can I get a computer virus from using PowWow?
Q50: Can PowWow's sound events be changed?
Q51: Where can I find more sounds?
Q52: How do I remove sounds (.WAV files) from QuikSound?
Q53: Why don't the sounds I've added play correctly or show up in QuikSound?
Q54: Which speech synthesizers are compatible with PowWow?
Q55: Where can I get a SAPI-compliant text-to-speech synthesizer for use with PowWow?
Q56: The built-in speech synthesizer does not say anything when I turn it on. What's wrong?
Q57: What are the system requirements for PowWow?
Q58: Is PowWow available for the Apple Macintosh?
Q59: Is PowWow available for Linux?
Q60: Can I upgrade from an earlier version of PowWow?
Q61: When I try to voice chat, I receive a message that my sound card is in use by another application. What's wrong?
Q62: What can I do to make voice chat sound as good as possible?
Q63: What are the White Pages?
Q64: How do I add myself to the White Pages?
Q65: PowWow doesn't exit when I click on the Close widget on the title bar, select File¦Close from the main menu, select Close from the PowWow title bar, or press the ALT and F4 keys. What's wrong?
Q66: How do I prevent PowWow from playing Sound Events?
Q67: How do I remove all the Sound Events from PowWow?
Q68: How do I import my buddy list from AIM to PowWow?
Q69: PowWow reports a General Protection Fault when I add AIM buddies. What's wrong?
Q70: How do I configure Network ICE's BlackICE to work with PowWow?
Q71: PowWow does not save my AOL Instant Messenger (AIM) buddy list. What's wrong?
Q72: How do I configure Symantec Norton Internet Security 2000 to work with PowWow?
Q73: Can I use PowWow with AOL Instant Messenger and Microsoft Network Messenger at the same time?

Glossary of PowWow Terms

Questions Answered in this Document:

Q1: What is PowWow?

PowWow allows you to send instant messages and chat with other people over the Internet, as well as send them files and URL’s. With PowWow, you can interact with other people who use PowWow, as well as AOL Instant Messenger, AltaVista Messenger, AT&T I M Here, Freeserve Communicator, and MSN Messenger Service. Additional tabs in the Mini-browser window may allow you to view pages containing news, stock quotes, weather, and other web information configured by the distributor of this software. You can also perform web searches all through PowWow's Mini-browser interface. Other tabs may be available in your copy of PowWow.

Table of Contents · Glossary

Q2: What should I enter for my e-mail address?

You should use your e-mail address with PowWow. If you do not enter your own e-mail address and lose your password, you will not be able to regain access to PowWow.

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Your PowWow address can be up to 199 characters long. Your user name can be up to forty-nine (49) characters long, and your domain name can be up to 150 characters long, including the at sign (@), unless you are using an altavista.com address.

If you are using an altavista.com address, the user name portion of your email address can be no longer than sixteen (16) characters, and can be composed of alphanumeric characters, periods (.) and underscores (_).

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Q3: What should I enter for my password?

Pick a password which uses a mixture of alphanumeric and punctuation characters. Do not use the same password you use for your e-mail address unless you are using an altavista.com address.

You can create a password of up to sixty-four (64) characters in length, unless you are using an altavista.com address.

If you are using an altavista.com address, you must enter the same password you use with your e-mail account. Your altavista.com password is between three (3) and sixteen (16) characters long and can contain alphanumeric characters.

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Q4: I’ve forgotten my password. How do I retrieve it?

You can retrieve your password by using the form at http://support.tribal.com/powwow/password/ unless you use an altivista.com address. Enter your email address, and your password will be mailed back to you in a few minutes.

If you have an altavista.com address, you need to visit Alta Vista’s web site instead at http://register.av.com/cgi-bin/usercare.exe and follow the instructions to retrieve your password.

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Q5: How do I change my password?

You can change your password using the form on our web site at http://support.tribal.com/powwow/password/ unless you use an altivista.com address.

If you use an altavista.com address, visit Alta Vista’s web site for more information about changing your password.

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Q6: How do I change my PowWow Address?

To change your PowWow address, select Options¦ Preferences… from the main menu and click on the User Info tab. Enter your new address in the e-mail address field, and your new password in the password field.

If you have an entry in Tribal Voice’s White Pages, you will want to remove your old entry by using the form at http://ww2.tribal.com/white_pages/WPUpdateCheck.cfm. After you have done this, create a new entry using the form at http://www.tribal.com/white_pages/join_white_pages.cfm.

NOTE: If you change your PowWow address, you will erase your Buddy List.

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Q7: Can the advertisements in PowWow be disabled?

The ads cannot be disabled because they support your continued free use of the software.

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Q8: How can I advertise in PowWow?

For information on advertising in PowWow, contact the 24/7 Network at http://www.247media.com/ad_sales/jump_gen.htm.

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Q9: I cannot log on to the AOL Instant Messenger (AIM) server with PowWow. What's wrong?

There are several reasons you may be unable to use your AIM account with PowWow. The most common ones are as follows:

For information about using PowWow and AIM together, see
Q73) below.
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Q10: Can I use PowWow with AOL?

You can use PowWow with AOL, with the following provisos:


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Q11: How do I move a Buddy from one category to another?

Buddies cannot directly be moved from one category to another. You can, however, move buddies by deleting them from one category, and adding them to another.

To move a Buddy, right-click on their name and select Information… from the popup menu. Write down their PowWow address. After their address is in a safe location, right-click on their name again and select Remove Buddy from the popup menu. Next, click on Buddy¦Add… from the main menu. Enter the information you saved, select the list you wish for them to appear on, and click on OK when done, or Cancel to quit.

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Q12: Can I make my visibility different to people in different sections?

No, your online visibility is the same to all users in all lists.

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Q13: Can I have a Buddy Listed in more than one section?

No, a Buddy’s address can only appear once in the list. However, if a Buddy has multiple addresses, you can put each address in a different section.

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Q14: How do I alphabetize the Buddy List?

Buddies who are online are displayed above those who are offline, alphabetically.

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Q15: How to I remove someone from my Buddy list?

You can remove someone from your Buddy list by right-clicking on their name and selecting Remove Buddy from the popup menu.

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Q16: I receive an error message saying "The master configuration page at website could not be loaded. Please contact your product vendor for support as shown in Help.About." What's wrong?

This message appears when your copy of PowWow could not retrieve configuration information from your vendor’s servers. This can occur for several reasons:

In the case of the latter, we are currently investigating ways to make PowWow work with web proxy cache servers.
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Q17: What is the maximum length of a file that can be transferred?

The only limits are the Internet connection and how much free space is available on the recipient’s hard disk. File transfers of up to 40MB have been performed without any problems.

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Q18: Where are downloaded files saved?

By default, files are saved in the PowWow application directory.

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Q19: Can I change the default download location?

Yes, you can change the default download location by selecting Options ¦Preferences… from the main menu and clicking on the Files and Directories tab. Enter the path you wish to use in the File Transfer Directory field and click on OK when done.

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Q20: How do I find other people with whom to chat?

You can find people to chat with in the White Pages, a searchable directory of PowWow users. To view the White Pages, click on the Friends icon in your Mini-browser window. Your web browser will open, and show you the last twenty-five (25) people who have run PowWow and have entries in the White Pages. Click on a person’s name to request a Real-time chat.

NOTE: Currently, if you are using an altavista.com address, you cannot access the Adult White Pages, or place an ad in the PowWow Personals. Tribal Voice and Alta Vista are working on a solution for this. Check the web site for updated information.

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Q21: Can I run PowWow from behind a firewall?

To run PowWow from through a firewall and communicate over the Internet, you must first open the ports used by PowWow on firewall. Contact your network security administrator and ask him to configure the firewall so that TCP ports 25, 80, <110/TT> 1863, 13223, 13224, and 23213 are enabled for bi-directional access and UDP port 13223 is enabled for bi-directional access.

TCP ports 25 and 110 are used for sending and receiving messages via email. TCP port 80 is used for retreiving web information and AIM interoperability. TCP port 1863 is used for Microsoft Network Messenger interoperability.

The UDP port is used only for voice chat, so if you wish you may leave this port disabled, however, you will be unable to voice chat with anyone outside your network.

To run PowWow behind privately for communicating solely with people on your network, you will need a copy of PowWow for Private Networks (PWPN). For more information, contact Tribal Voice’s sales department at sales@tribal.com.

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Q22: Can I run PowWow from behind a proxy server?

Currently, you cannot run PowWow from behind a proxy server. Tribal Voice is investigating adding this functionality in a future release of the software.

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Q23: Does PowWow work with Windows 98 Special Edition's Internet Connection Sharing?

PowWow works by mapping your PowWow (e-mail) address to the unique IP address of your network interface. With these two pieces of information, other copies of PowWow can make connections to contact you, transmit instant messages, and so forth.

Technologies such as Windows 98 Second Edition's Internet Connection Sharing (ICS) work by allowing several computers to share the same network connection and IP address by proxy.

When you use a proxying service such as ICS, your computers no longer have an unique IP address assigned to their network connections. Consequently, PowWow will be unable to correctly make connections.

To get around this, you must uninstall ICS before running PowWow.

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Q24: Whom can I contact for further assistance?

For further assistance, contact the distributor from whom you received your copy of PowWow. A list of distributors appears in the Preface.

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Q25: Can I create a link on my home page so people can page me in PowWow Messenger?

Yes. The following HTML tag creates a link to PowWow:
Click <A HREF="powwow:user@domain.org">here </A> to page me.

The following HTML tag creates a button (form) to PowWow:
<FORM METHOD="POST" ACTION="powwow:user@domain.org "><INPUT TYPE="SUBMIT" VALUE="Click here to PowWow"></FORM>

In order for either of these links to work, PowWow must be running on the computer of the person viewing the page before they click on one of the links.

For more examples of PowWow links, including links with graphics, visit Tribal voice's web site at http://support.tribal.com/powwow/help/tips/addlink.htm.

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Q26: Where is PowWow stored on my computer?

The default installation path for PowWow is C:\Program Files\Tribal Voice\PowWow\.

For Alta Vista Messenger, the default path is C:\Program Files\AltaVista\Messenger\.

For AT&T I M Here, the default path is C:\Program Files\AT&T\I M Here\.

For Freeserve Communicator, the default path is C:\Program Files\Freeserve\Freeserve Communicator\.

For Powermark power.station, the default path is C:\Program Files\Powermark plc\power.station\.

NOTE: If you have an older version of PowWow installed on your computer, the setup program will detect it and automatically use its path.

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Q27: The PowWow setup program reports it cannot find the _SETUP.DLL and _ISRES.DLL files, cannot find a location to store temporary files in, cannot decompress or copy files, or otherwise cannot continue the installation process. What's wrong?

The setup program requires your computer have a temporary directory on your hard disk to unpack files used during the setup process. At the end of the setup process, these files are removed. To make a temporary directory on your computer first create the directory and then add a line to your AUTOEXEC.BAT that says:

SET TEMP={pathname of temporary directory}

If you use Windows 95, 98 or NT 4.0, make sure the directory uses a short ("8.3"-style) path name, not a long path name such as "C:\Temporary Files".

For example, you could use:

SET TEMP=C:\TEMP

for your temporary directory. The drive that has the temporary directory should have at least 4Mb of disk space free.

NOTE: If you have done all the above and still receive errors while running Setup delete the contents of the temporary directory and re-run Setup.

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Q28: What are local abbreviations?

Local abbreviations allow you to create your own abbreviations for the text-to-speech synthesizer. Abbreviations are stored in the ABBREVS.TXT file in your PowWow installation directory.

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Q29: Can the local abbreviations be changed?

Yes, you can change your local abbreviations file. Edit the ABBREVS.TXT file in your PowWow installation directory using your favorite text editor (DOS EDIT, Notepad, and so forth). Any line that begins with a pound sign (#) is a comment and not treated as a n abbreviation. A period (.) in or at the end of an abbreviation make a difference. For example, FBI, F.B.I. and FBI. could all have different meanings.

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Q30: I just revised my local abbreviations file, but PowWow didn’t recognize them. What's wrong?

The local abbreviations file is read by PowWow when started and stored in memory. In order for your changes to be recognized, you must exit and restart the program.

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Q31: Is there a maximum number of local abbreviations allowed by PowWow?

The total size of the local abbreviation file can be no longer than 20KB.

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Q32: What picture formats can I use for the picture in my personal profile?

PowWow recognizes Windows bitmap (BMP), GIF, and JPEG formatted images. Animated GIFs and progressive JPEGs are not currently supported by PowWow. Windows bitmap (BMP) and GIF pictures are converted into JPEG’s before being sent to other people.

Version 3.x of PowWow had a 10KB limitation on picture sizes. If a person running PowWow Version 3.x requests your picture, it will be automatically resized before being sent to them.

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Q33: What is the maximum dimensions I can use for the picture in my personal profile?

The maximum picture size is 200 by 200 pixels. Pictures larger than this are re-sized by PowWow.

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Q34: How many people can type together in a Real-time chat?

You can chat with up to eight (8) other people besides yourself in a Real- time Chat session, for a total of nine (9) people.

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Q35: What happens if I request a Real-time chat to someone who is talking with more than one person?

If you request a Real-time chat with someone who is talking with more than one person, then you will be joined by the person you requested the chat with and the other parties with whom they were talking, unless the other people had their answering machines on, or chat requests set to refuse.

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Q36: What happens if I request a chat with someone who is talking with eight people, or the combined total of people would exceed nine people?

If you page some who is already talking with eight people, or the combined total of your Personal Communicator chats would exceed nine people, a message will be displayed telling you the connection could not be established because the maximum number of users would be exceeded.

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Q37: Can I remove PowWow at any time?

Yes. If you are not pleased with the software, you may uninstall it at any time. So that we can continue to improve our Internet software, Tribal Voice would greatly appreciate a brief e-mail describing why you were unsatisfied with the software. Please send your message to
feedback@tribal.com.

NOTE: If you installed PowWow over a previous version of PowWow, and then uninstall it, you will need to reinstall the previous version of PowWow again to regain access to the software.

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Q38: How do I remove the PowWow software?

You can remove the PowWow software by running the Add/Remove Programs applet from your Control Panel, selecting PowWow from the list of programs, and clicking on the Add/Remove button.

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Q39: Can a transcript of instant messages be saved?

To save a transcript of an instant message session, select File ¦Save As… from the menu of the Instant Message window, and select a path to save the log file. Files are saved as ASCII text. To copy a transcript of an instant message session out of the history buffer into another program, select Edit¦Copy chat to Clipboard from the menu bar of the Instant Message window to copy the instant messages into the clipboard, then paste them into your favorite text editor (DOS Edit, Notepad, and so forth).

Note that PowWow only stores the last 20KB of an instant message session in the history buffer.

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Q40: Can I save a transcript of a Personal Communciator chat session?

Currently, you cannot save a transcript of a Personal Communciator chat session. Tribal Voice is investigating adding this functionality in a future release of the software.

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Q41: How do I switch search engines in PowWow?

If your copy of PowWow is configured for use with multiple search engines, clicking on the name of the search engine will open a pop-up list of available search engines.

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Q42: Can I change the search engine(s) used by PowWow?

No, the search engines are pre-configured by your PowWow vendor.

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Q43: What are the do's and don'ts of creating a password?

With PowWow, your password can be up to 64 characters in length. With AltaVista Messenger, your password can be between three and sixteen characters.

As a rule, do not use the following when creating your password:

Do use the following
Do not write your password down on a piece of paper and attach it to your monitor or keyboard.
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Q44: Is my account information secure?

The information for your account is stored in the POWWOW.INI file. This file is kept in your Windows startup directory (typically C:\WINDOWS for Windows 95 and 98 users, and C:\WINNT for Windows NT 4.0 users). Along with other settings, your address and password are stored in this file so you can log in automatically when you run PowWow.

Although your password is encrypted in the POWWOW.INI file, you should never give a copy of this file to anyone else. You can also change the settings in PowWow so your password is not saved and you will be prompted to enter it each time the software is run.

Technical Support will never ask you for your password. If someone says they are an employee and asks you for your password, do not give it to them.

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Q45: How can I prevent my password from being saved by PowWow?

To prevent your password from being saved, select Options¦ Preferences… from the main menu and click on the User Info tab. Un-check (de-select) the Save Password option.

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Q46: Is my AIM and MSN Messenger account information secure?

PowWow keeps track of your AIM and MSN Messenger address and password so you may automatically log on to these services. For security purposes, passwords is encrypted and only sent to service provider in question, i.e., your AOL password is only sent to AOL’s servers, your MSN password is only sent to Microsoft’s servers, and so forth. If you wish, you can prevent PowWow from saving your password.

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Q47: Can my conversations be monitored?

In PowWow, communications between parties such as instant messages or Personal Communicator chats are point-to-point, i.e., they go directly between the participants without going through Tribal Voice’s computers. In a Community, conversations in the Group Chat window are sent to the Community Server and dispatched from their to the audience.

Conversations in the Personal Community window cannot be saved. Instant messages can be saved by both the sender and the receiver. In PowWow, messages in the Group Chat window of a Community can be saved by anyone in that Community.

NOTE: If you received your copy of PowWow from a distributor, rather than directly from Tribal Voice, contact them to see if your copy supports Communities.

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Q48: To whom should I report abuse?

Abuse should be reported by e-mail to abuse@tribal.com. Be sure to include as much information as possible, including the time it occurred (and in which time zone), the connection information from the other person(s), and any screen shots or logs of the abuse in question.

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Q49: Can I get a computer virus from using PowWow?

You cannot get a virus from chatting with other people, or from viewing the personal profiles or pictures. You can get a computer virus (or other malicious computer program) by running a file you have been sent, just as you can with file sent as an e-mail attachment or on a disk.

Data files such as pictures (such as files ending in .BMP, .GIF, and .JPG), and sounds (files ending in .MID, .MP3, and .WAV) are "inert" and contain no computer code. As such, they can be safely viewed without concern. Program files (such as files ending in .BAT, .COM, or .EXE,) and some types of documents (.DOC, .DOC)contain code which is executed by your computer. These files can contain computer viruses.

There is no 100 percent way to protect yourself against computer viruses, but here are some steps you can take to reduce the risk:

Be especially wary of people who try to send you files and get you to run them, or offer to send you "data" files with extensions like .COM or .EXE.
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Q50: Can PowWow’s sound events be changed?

PowWow's sound events can be changed through the Sounds applet in the Control Panel.

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Q51: Where can I find more sounds?

More sound schemes are available from the following web sites:

Also, check with the distributor of your copy of the software for additional sound schemes.
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Q52: How do I remove sounds (.WAV files) from QuikSound?

You can remove sounds by going into QuikSound, clicking on them with the right mouse button, and selecting Remove from the pop-up menu.

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Q53: Why don't the sounds I've added play correctly or show up in QuikSound?

PowWow stores the names (Sound I.D.s) and locations (path and filename) of .WAV sounds files in the [SOUNDS] section of your C:\WINDOWS\POWWOW.INI file. If there is a bad entry in the section, PowWow will not display or play sounds correctly (you may hear your default Windows sound instead). Entries in the [SOUNDS] section should look like:

[SOUNDS]

ABLE=C:\POWWOW\ABLE.WAV
Bravo=C:\PowWow\Bravo.Wav
charlie=c:\powwow\charlie.wav
and so forth…

If you find any blank lines, lines missing either a name or a location, lines with garbage characters, or other malformed entries in the [SOUNDS] section you must remove them before PowWow can play the sounds. Examples of bad entries:

[SOUNDS]

=                                       (missing name and location)
Bravo=                                  (missing location)
=c:\powwow\charlie.wav                  (missing name)
DELTA=C:\POWWOW\DELTA.WAV!@#$%^         (garbage in filename)
ECHO=C:\POWWOW\WAV                      (missing filename)
and so forth…

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Q54: Which speech synthesizers are compatible with PowWow?

PowWow works with the text-to-speech engine of any SAPI 4.0-compliant speech synthesizer. PowWow has currently been tested with the following products:

If you do not have a text-to-speech synthesizer installed on your computer, PowWow uses its own built-in synthesizer.
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Q55: Where can I get a SAPI-compliant text-to-speech synthesizer for use with PowWow?

The following companies produce text-to-speech synthesizers that work with PowWow:


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Q56: The built-in speech synthesizer does not say anything when I turn it on. What's wrong?

If you are performing a voice chat in PowWow, or have another program running which uses the sound card, the speech synthesizer may not start up. To fix this, close the voice chat or other program that uses the sound card, and turn the speech synthesizer off and on again.

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Q57: What are the system requirements for PowWow?

PowWow requires a computer with Windows 95, 98 or NT 4.0 installed on it, a working Internet connection, and a web browser such as Microsoft Internet Explorer or Netscape Navigator/Communicator.

Component Minimum Recommended
Processor Pentium 166MHz+ Pentium II 233
Memory 32MB RAM (more RAM will result in improved performance)
Disk Space 32MB free to install, 4.5MB required for files
Display 800×600×8-bit 1024×768×16-bit
Sound Card half-duplex Windows compatible full-duplex Windows compatible
Modem 28.8kbps+ 56kbps
Mouse any Windows compatible
Web Browser Netscape Navigator or Microsoft Internet Explorer 4.0+
Operating System Windows 95 OSR2 Windows 98 or NT 4.0 (SP4+ required)
PowWow System Requirements

NOTE: Beginning with Version 4.0, PowWow has a built-in mini web browser to download configuation data and render HTML elements within the program, such as custom icons and the web browser tabs. The mini web browser makes use of core Microsoft Internet Explorer files, available with Microsoft Internet Explorer Version 4.0 or later. If Microsoft Internet Explorer 4.0 (or later) is not installed, PowWow will not work. This can be fixed by installing the latest version of Internet Explorer from Microsoft's web site at http://www.microsoft.com/windows/ie/. This is required in order for PowWow to operate. You can still use other web browsers such as Netscape Navigator with PowWow.

To ensure best performance, you should install the latest audio and video drivers from your hardware vendor, plus the latest operating system patches from Microsoft.

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Q58: Is PowWow available for the Apple Macintosh?

PowWow is not currently available for the Apple Macintosh.

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Q59: Is PowWow available for Linux?

PowWow is not currently available for Linux.

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Q60: Can I upgrade from an earlier version of PowWow?

Yes, but keep in mind the following:

Before you upgrade from an older version, we recommend you make backup copies of your POWWOW.INI file, as well as your PowWow application directory (typically C:\Program Files\Tribal Voice\PowWow\).
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Q61: When I try to voice chat, I receive a message that my sound card is in use by another application. What's wrong?

If you attempt to voice chat in PowWow while another program running which uses the sound card, including PowWow’s speech synthesizer, the voice chat window may not open. To fix this, turn off the speech synthesizer or other program that uses the sound card, and try your voice chat again.

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Q62: What can I do to make voice chat sound as good as possible?

To use the voice chat feature, you need at least a 28,800 bps connection to the Internet. Below that speed, the connection rapidly becomes worse until you cannot hear anything intelligible.

For best results:


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You may also wish to replace the microphone that came with your sound card. There are many manufacturers of microphones. Here is a partial list:

Andrea Electronics
Electro-Voice
Emkay Products
Koss
Radio Shack
Sennheiser
Shure
Sony
Speech Control Systems

Be sure to check with your sound card manufacturer for recommendations.

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Q63: What are the White Pages?

The White Pages are a searchable database of other PowWow users. With the White Pages, you can search for other people with interests similar to yours among all the other PowWow users who have listed themselves in the White Pages.

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Q64: How do I add myself to the White Pages?

You can add yourself to the White Pages by filling out the form at http://www.tribal.com/white_pages/ unless you have an altavista.com address.

If you have an altavista.com address, go to http://ww2.tribal.com/avm/join.cfm instead.

Your information will appear in the White Pages shortly after it has been entered.

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Q65: PowWow doesn't exit when I click on the Close widget on the title bar, select File¦Close from the main menu, select Close from the PowWow title bar, or press the ALT and F4 keys. What's wrong?

PowWow minimizes itself to the System Tray when you perform these operations, so that you may continue to receive instant messages, communicate with Buddies, and so forth.

To exit PowWow, you must right-click on the PowWow icon in your System Tray and select Exit from the popup menu.

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Q66: How do I prevent PowWow from playing Sound Events?

To prevent PowWow from playing sound events, select Options¦ Preferences… from the main menu, click on the Sound / Voice tab, and de-select (un-check) Play Sound Events.

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Q67: How do I remove all the Sound Events from PowWow?

In order to erase all of the Sound Events in PowWow, you will need to edit your System Registry.

NOTE: The System Registry contains critical information about your computer's settings. Altering your System Registry is an operation intended only for advanced users. If you damage your System Registry, you may need to reinstall your operating system and all applications on your computer.

PowWow's Sound Events are stored in the >HKEY_CURRENT_USER\AppEvents\Schemes\Apps\PowWow\ key. By deleting this key, you will remove PowWow's Sound Events.

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Q68: How do I import my buddy list from AIM to PowWow?

In order to import your buddy list from AIM, you must first save a copy to make it accessible to PowWow:

  1. Run AIM, and select File¦Save Buddy List… from the main menu.
  2. Make sure the Buddy List item is checked.
  3. Click on the Save button and save the .BLT file to a location you will remember.
  4. Close AIM
  5. Run PowWow, and click on Options¦Preferences… from the main menu. The Preferences dialog will appear.
  6. Click on the AIM tab to go to the AIM pane.
  7. Click on the Import AIM Buddies tab, and enter the path and name of your .BLT file.
Your AIM buddy list has now been imported into PowWow.

NOTE: If you are running PowWow Version 3.9 and have more than 107 buddies in your AIM buddy list, PowWow will return a General Protection Fault. This is fixed in PowWow Version 4.0.

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Q69: PowWow reports a General Protection Fault when I add AIM buddies. What's wrong?

If you are using PowWow Version 3.9 and attempt to add more than 107 AIM buddies, PowWow will report a General Protection Fault (GPF). This is fixed in PowWow Version 4.0.

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Q70: How do I configure Network ICE's BlackICE to work with PowWow?

PowWow should work with Network ICE's BlackICE software when set up to the "cautious" level. To use PowWow with BlackICE when set to the "Paranoid" level, you must first edit your FIREWALL.INI file, which is found in your BlackICE installation directory.

NOTE: Exteme caution should be taken when editing the FIREWALL.INI file since it configures your BlackICE program. Be sure to make a backup copy before changing it.

Shut down BlackICE is it is running (refer to your User's Manual for instructions on how to do this)

Open the FIREWALL.INI file using your favorite text editor (the DOS EDIT command, Notepad, and so forth). Locate the section labeled [MANUAL TCP high REJECT]. If no such section exists, create one.

Add the following lines to the section:

ACCEPT, 25, PowWow, 2000-01-01 01:00:00, PERPETUAL
ACCEPT, 80, PowWow, 2000-01-01 01:00:00, PERPETUAL
ACCEPT, 110, PowWow, 2000-01-01 01:00:00, PERPETUAL
ACCEPT, 1863, PowWow, 2000-01-01 01:00:00, PERPETUAL
ACCEPT, 13223, PowWow, 2000-01-01 01:00:00, PERPETUAL
ACCEPT, 13224, PowWow, 2000-01-01 01:00:00, PERPETUAL
ACCEPT, 23213, PowWow, 2000-01-01 01:00:00, PERPETUAL
ACCEPT, 23214, PowWow, 2000-01-01 01:00:00, PERPETUAL

Save the FIREWALL.INI file and start BlackICE. It is now configured to work with PowWow.

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Q71: PowWow does not save my AOL Instant Messenger (AIM) buddy list. What's wrong?

PowWow must be exited correctly in order to save your AIM buddy list. If you shut-down or restart your computer without closing PowWow, your AIM buddy list will not be saved.

To exit PowWow, right-click on the PowWow icon in your System Tray and select Exit from the popup menu. For more information on closing PowWow, see Q65: PowWow doesn't exit….

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How do I configure Symantec Norton Internet Security 2000 to work with PowWow?

If you have Symantec Norton Internet Security 2000 and set the Security level to Medium or High, you will need to create a Firewall Rule in order to use PowWow. Here's how:

  1. Open Norton Internet Security.
  2. Click on Options¦Internet Security… from main menu. The Norton Internet Security Options window will open.
  3. Click on the Advanced Options button. The Norton Internet Security Advanced Options window will open.
  4. Switch views by clicking on the Firewall tab.
  5. Click on the Add button. The Add Firewall Rule window will open.
  6. Create a new Firewall Rule with the following entries:
    • Name: PowWow - TCP Connections
    • Action: Permit
    • Direction: Either
    • Protocol: TCP
    • Category: Chat or Instant Message
  7. Click on the Application tab. Check the Application Shown Above: box and enter the path and filename to your PowWow executable. Use the Browse button if needed.
  8. Click on the Service tab. In the Remote Service column, check List of Services, and enter the following TCP ports:
    • 25
    • 80
    • 110
    • 1863
    • 13223
    • 13224
    • 23213
    • 22314
    In the Local Service column, check Any Service.
  9. Click on the Address tab. In the Remote Address column, check Any Address. In the Local Address column, select Any Address.
  10. Click on the Logging tab. If you wish to log your PowWow connections, check the Write an Event Log Entry When this Rule is Matched box. Otherwise, leave it un-checked.
  11. Click on the OK button when done.

For further assistance with configuring Symantec Norton Internet Security 2000, contact Symantec at http://www.symantec.com/.

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Q73: Can I use PowWow with AOL Instant Messenger and Microsoft Network Messenger at the same time?

You can run PowWow at the same time as AOL Instant Messenger (AIM), and Microsoft Network Messenger (MSNMS), however, you cannot use the same account in PowWow and the other instant messaging program, since you can only be present in one "location."

Errors will occur if you attempt to use the same account in PowWow and one of the other programs. To get around this, you can create new AIM and MSNMS accounts to use in PowWow or the other programs.

For additional information on troubleshooting AIM connection problems, see Q9) above.

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Glossary

Browser tabs - Clickable tabs near the edge of the PowWow Mini-browser window that allow you to view different panes of information in the PowWow Mini-browser window.

domain name - The "name" of a particular network of computers attached to the Internet. For example, all of Tribal Voice's networked computers have a domain name of tribal.com.

dynamic IP address - An IP address that changes each time a connection is made to an ISP. This type of connection is usually made with modems that dial into the ISP’s computers.

fixed IP address - An IP address which does not change. Networked computers and other computers with permanent connections to the Internet typically have fixed IP addresses.

Internet Service Provider - The business responsible for providing you with access to the Internet.

IP address - A numeric address used to identify a computer or other device (printer, router, and so forth) connected to the Internet. IP addresses are composed of four sets of numbers with values of 0 to 255. For example, 208.147.9.34 is the IP address for Tribal Voice's World-Wide Web server.

ISP - See Internet Service Provider

Mini-browser - Configurable browser windows used inside PowWow to display information.

PowWow Address - The e-mail address used to identify and contact people running PowWow.

PowWow Servers - Computers used by the PowWow software to register and to look up the IP addresses of other PowWow users so connections can be made to them. You can also install your own PowWow Server so your copy of PowWow can register with its own private server on a private network.

SAPI - See Speech Application Programming Interface.

Speech Application Programming Interface - A common interface developed by Microsoft to provide compatibility between programs which perform voice recognition, speech synthesis, and other voice-related functions.

static IP address - see fixed IP address

TCP/IP - see Transmission Control Protocol/Internet Protocol

Transmission Control Protocol/Internet Protocol - A method of allowing different types of computers to communicate with each other over the Internet. When information is sent by TCP/IP, it is broken into small blocks of data called packets. The packets are sent from the sender to the receiver, where they are re-assembled in their original order.

UDP - see User Datagram Protocol

URL - see Uniform Resource Locator

Uniform Resource Locator - The standard method of displaying the name of a resource that can be accessed over the Internet, such as a FTP or World-Wide Web server, or an e-mail address.

User Datagram Protocol - A method of allowing different types of computers to communicate with each other over the Internet. When information is sent by UDP, it is broken into small blocks of data called packets. The packets are sent from the sender to the receiver, but without any checking to ensure all of the packets arrive in the correct order.

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Copyright © 1995-2000 by Tribal Voice, Inc. All Rights Reserved. Permission is hereby granted to distribute this FAQ provided no modifications are made and no fee is charged for distribution. This FAQ is written and maintained by Aryeh Goretsky. Please e-mail any comments or questions about this document to powwow-faq@tribal.com.