From: | Jonathan Day |
Date: | 11 Jul 2001 at 20:07:30 |
Subject: | Re: CB Registering (Was Re: Nightlong woes) |
Hi Sam
> I bought Nightlong at the AltWOA show earlier in the year and when I got
> home and tried to register it so that I could get the latest version of
the
> NL executable down. Now I know it usually takes a couple of days so I got
> Sam B to login into CB's Portal and download the update for me (he was
> stopping at mine for the show days) and installed and played, all went
> well. (also 85-90% through the game)
How do you know you're so far in the game? (Who's in front ATM, you or Sam?)
> Two days later I got a email from ClickBoom saying that the NL I had
bought
> had already been registered, so I replied back saying where, when and who
I
> bought it off (Eyetech) and then sent it them. A few days later I recieved
> a reply from them asking me to mail them my registration card to them
> instead - I replied back again asking if a scanned copy of the card would
> do for them and I got a reply saying yes a few days later. I scanned it
the
> same day and sent it to them and thought that I would be sorted out within
> a few days of sending the card so I waited.
At least these responses were fairly quick, it does not always seem to be
the case from what I've read.
> I have previously bought a myst and T-ZerŲ so I had a portal account
already
> (I added NL to this account obviously). So there I went a few days later
to
> access the portal and just see what was going on with CB generally...
>
> 'This Account does not exist or has been Disabled' :-O
Oh bugger :-(
> Several emails to CB later to sort things out.. several months later.. no
> replys.. no account :-(
Whenever you make contact with clickBOOM - or anyone else for that matter
but cB in particular ;-) try to remain polite with them and they are very
friendly and approachable. At least from my experience.
I've had "problems" with BOOM numbers in the past, didn't have one to
register Myst, and Capital Punishment was bought and downloaded from their
site which opened my account with them but for which I was never acredited a
BOOM number, nor acknowledged as purchased. This was mentioned in passing
whilst discussing something else, and next time I logged on they had
included both as purchased, although no serial number obviously.
I rate clickBOOM very highly. They've released some great games. Admittedly
they've had a lot of trouble over Nightlong, but they are trying to solve
it - as quickly as feasable I'm sure, but from my experience if you ask them
a question or have a query they do respond and investigate etc.
Unfortunately this stops when I ask about their latest project, all I have
is the name ;-(
Jon
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